Refund Policy

1. Our Commitment

At websail.app, we are committed to your satisfaction. We understand that choosing a Website-as-a-Service provider is an important decision, and we want you to feel confident in your investment. This Refund Policy outlines the terms and conditions for refunds on our subscription plans.

2. Monthly Plan Refunds

For our Monthly Plan ($199/month):

• First Month Guarantee: If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund.
• Subsequent Months: After the first 14 days, monthly payments are non-refundable. However, you may cancel your subscription at any time to prevent future charges.
• Cancellation: When you cancel, your service will continue until the end of your current billing period. No partial refunds are provided for unused days.

3. Lifetime Plan Refunds

For our Lifetime Plan ($4,999 one-time payment):

• 30-Day Money-Back Guarantee: If you are not satisfied with your website within 30 days of purchase, you may request a full refund.
• After 30 Days: Once the 30-day period has passed, refunds will be considered on a case-by-case basis for extenuating circumstances.
• Partial Refunds: If you request a refund after we have completed significant work on your website, a partial refund may be issued, less the value of work completed at our standard hourly rate.

4. How to Request a Refund

To request a refund:

1. Email us at support@websail.app with the subject line "Refund Request"
2. Include your account email address and the reason for your refund request
3. Provide any relevant order or transaction ID
4. We will respond within 2 business days to process your request

5. Refund Processing

Once a refund is approved, it will be processed through PayPal, the same payment method used for the original purchase. Refunds typically appear in your account within 5-10 business days, depending on your financial institution. You will receive an email confirmation once the refund has been processed.

6. Non-Refundable Items

The following are not eligible for refunds:

• Third-party domain registration fees (these are handled by domain registrars)
• Custom development work explicitly agreed upon outside of standard plans
• Services rendered after the applicable refund period has expired
• Accounts terminated due to violation of our Terms of Service

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks incur additional fees and can delay resolution. We are committed to resolving any issues promptly and fairly through our refund process.

8. Service Credits

In some cases, instead of a refund, we may offer service credits that can be applied to future months of service or additional features. Service credits do not expire and can be used at any time during your active subscription.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.

10. Invoiced Consumer Terms

As a service involving human-driven delivery, websail.app operates under PayPal's invoiced consumer terms. This means:

• Service Delivery: Our websites are custom-built by professional developers and designers, not automated templates. Each project involves human expertise and personalized attention.
• Payment Processing: Payments are processed securely through PayPal's invoicing system, providing buyer protection and transaction security.
• Dispute Resolution: Any disputes will be handled in accordance with PayPal's invoiced consumer protection policies, in addition to our own refund terms.
• Documentation: You will receive detailed invoices for all payments, clearly itemizing the services provided.

11. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: support@websail.app