Question 1

What's included in the monthly subscription?

Accepted Answer

Your monthly subscription includes a fully designed and hosted website, SSL certificate, SEO optimization, 4 content/design changes per month, domain support, security monitoring, automatic backups, and access to your client dashboard where you can submit change requests and view invoices.

Question 2

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your monthly subscription at any time from your client dashboard. Your website will remain active until the end of your current billing period. We also offer a 14-day money-back guarantee on your first month if you're not satisfied.

Question 3

What does "lifetime" mean for the Lifetime Plan?

Accepted Answer

The Lifetime Plan means you pay once and receive hosting and maintenance for as long as our service operates. This includes all future platform updates, security patches, and hosting costs. You also get priority updates for the first 12 months and a free redesign after 2 years.

Question 4

What counts as a "change request"?

Accepted Answer

A change request can include text updates, image swaps, adding new sections, styling adjustments, or adding new pages. Minor tweaks like fixing typos or updating contact information typically don't count against your monthly limit. Large feature additions may require additional discussion.

Question 5

Do I need to have my own domain?

Accepted Answer

You can use your own domain or we can help you purchase one. Domain registration is typically $10-15/year and is handled separately. We'll configure your domain to point to your hosted website and set up SSL for secure connections.

Question 6

What's your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee for new monthly subscribers and a 30-day money-back guarantee for Lifetime Plan purchases. After these periods, monthly subscriptions are non-refundable but can be cancelled anytime. See our full Refund Policy for details.

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